Frequently Asked Questions

Visit ednaknows.com/professionals and select "No — I'm new to EDNA." The onboarding process takes approximately 10 minutes and walks you through:

• Profession and specialty selection
• State license(s)
• Education history (country → state → institution)
• Certifying body and certification details
• Employer information
• CE providers you typically use

Once complete, EDNA builds your compliance profile and begins tracking your obligations automatically.

Yes — this is one of EDNA's core strengths. Many healthcare professionals hold licenses in multiple states, each with different CE requirements, different renewal cycles, and different mandatory topics. EDNA tracks all of them simultaneously within a single profile.

EDNA calculates exactly what you owe in each state, by deadline, and surfaces the CE options that satisfy the most obligations simultaneously — so one course can close gaps in multiple states at once where requirements overlap.

Yes. EDNA supports dual and multiple credentials within a single profile. Each credential has its own CE obligation track, renewal cycle, and certifying body — and EDNA manages all of them simultaneously. You can add secondary professions during profile setup or at any time afterward.

You can manually log CE completions in your EDNA profile at any time — entering the provider name, credit hours, topic, and completion date. These are marked as "self-reported" until verified.

During onboarding, you can identify CE providers you regularly use. EDNA will reach out to each one to establish an automated data connection. As more CE providers join the network, manual entry becomes unnecessary.

The EDNA Verified badge is your professional "blue checkmark" — a verified, shareable digital credential confirming your CE compliance is fully current across all your licenses and certifications. It is issued automatically when EDNA's compliance engine confirms complete compliance.

What you get with EDNA Verified ($49/year):

• EDNA Verified badge — display on LinkedIn, your CV, email signature, and credentialing applications
• A unique verified profile URL — anyone can click it and instantly confirm your compliance status
• Automated CE completion recording from EDNA-affiliated providers
• Automated state board CE submission at renewal
• Employer notifications when your compliance status changes
• Priority gap matching — EDNA surfaces the exact CE you need at the right time
• Badge updates automatically as you complete CE — always current

EDNA Career+ ($99/year) is your complete professional portfolio — your entire career record in one place, shareable with a single link. It includes everything in EDNA Verified, plus:

• Complete verified career transcript — every CE completion ever recorded, dated and categorised
• All licenses tracked — every state, current status, and renewal dates simultaneously
• All certifications tracked — with renewal and recertification deadlines
• Instant credentialing share — one link replaces weeks of document gathering
• Locum-ready profile — verified instantly by any facility or agency
• Multi-state and multi-credential management in a single dashboard
• Priority gap alerts at 180, 90, 30, and 14 days before every deadline

For locum and travel professionals especially, Career+ pays for itself on the first placement. Credentialing that previously took weeks is completed in hours.

EDNA's Career+ transcript service maintains your complete verified professional record in one place:

• All CE completions — verified and dated
• All licenses — current status in every state
• All certifications — with renewal dates
• Full education history — from undergraduate through fellowship

Share your EDNA Verified profile with a locum agency or new facility and credentialing that previously took weeks can be completed in days.

Your employer can see your CE compliance status — whether you are Compliant, have a Gap, are At Risk, or have Lapsed — as it relates to your credentialed position at their facility.

They do not have access to your full personal profile, other employers you've worked for, or any data outside the scope of your employment relationship with them. You control what is shared and with whom. EDNA uses role-based access controls to enforce these boundaries.

EDNA tracks your renewal deadline and ensures your CE obligations are met well in advance. As EDNA establishes direct API connections with state boards (currently in development), CE submission at renewal will become fully automatic.

Today, EDNA generates a complete, formatted CE transcript that you can submit to your state board at renewal — saving hours of manual record gathering. As board integrations go live state by state, submission becomes automated without any action required on your part.

EDNA alerts you proactively at 180, 90, and 30 days before any CE deadline with specific guidance on exactly what you need to complete. At each stage, EDNA surfaces targeted CE options that will close your specific gaps.

If a deadline is missed and a license lapses, EDNA shows you the exact reinstatement pathway — what CE is required, where to complete it, and what to submit to reinstate your license. EDNA handles the submission automatically once the CE is complete.

Yes. EDNA's education section supports institutions from every country worldwide. The profile uses a three-level drill-down — Country → State/Province → Institution — for US institutions, and a searchable international database for education completed abroad.

If your institution is not listed, you can enter it manually. EDNA accepts and verifies degrees from all accredited international institutions.

Yes. EDNA fully supports Certified Perfusionists and tracks ABCP recertification CE requirements. All accredited US perfusion training programmes are listed in EDNA's database, including Texas Heart Institute (THI), Vanderbilt University Medical Center, Cleveland Clinic, MUSC, Rush University, and all other CAAHEP-accredited programmes.

EDNA also tracks AmSECT and other perfusion-specific CE events, and works to establish automated completion reporting with perfusion CE providers.

After completing your EDNA profile, the confirmation screen presents four invitation buttons — Invite My Employer, Invite My Certifying Body, Invite My University, and Invite My CE Providers. Each button generates a pre-written professional email that you can review and send in about 30 seconds.

The emails explain what EDNA does for each organization, include your relevant provider details, and invite them to connect with your profile. Nothing goes out without your review and approval.

Yes. You can request deletion of your EDNA profile and all associated personal data at any time by contacting hello@ednaknows.com. Deletion requests are processed within 30 days.

Note that CE completion records that have already been submitted to state boards or certifying bodies on your behalf cannot be retroactively withdrawn from those organizations.

Basic profile creation and CE obligation tracking is free. Premium plans include:

• EDNA Verified ($49/year): Verified badge, shareable compliance profile, automated state board submission, employer notifications, priority CE gap matching
• Career+ ($99/year): Everything in Verified, plus complete career transcript, all licenses and certifications tracked, instant credentialing share, locum-ready profile, multi-state management, and early deadline alerts

Many professionals access EDNA through their employer — if your hospital or clinic is an EDNA partner, your professional profile may be covered under their subscription.

From your first conversation with EDNA to a live compliance dashboard, the typical timeline is less than 48 hours. The process:

• Day 1: Complete the demo request form. We schedule a demonstration using your actual provider data.
• Day 1–2: Upload your credentialed provider roster (CSV format). EDNA builds compliance profiles for every provider.
• Within 24 hours: Your Medical Staff Services team has a live compliance dashboard showing every provider's status.

The 30-day free pilot requires no contract and no credit card.

The EDNA compliance dashboard gives your Medical Staff Services real-time visibility into every credentialed provider's CE status. Features include:

• Compliance status: Compliant, Gap, At Risk, Lapsed — colour-coded for instant identification
• Filters: By department, profession type, deadline urgency, compliance tier
• Mandatory topic tracking: MATE Act, ethics, implicit bias, opioid CME, and all state-mandated topics
• Deadline timeline: Who has renewals coming up and when
• Compliance score: Your hospital's overall compliance percentage — used for malpractice discount tier calculation
• Credentialing export: One-click CE transcript export for any provider

EDNA partners with malpractice insurers to offer verified compliance-based premium discounts. The four tiers are:

• Platinum (90%+ compliance): 4.0% annual premium discount
• Gold (80–89%): 2.5% discount
• Silver (70–79%): 1.0% discount
• Standard (below 70%): No discount

EDNA generates a verified compliance report for your insurer at renewal — providing the actuarially documented evidence needed to apply the discount. For a hospital with an $8.2M annual premium achieving Platinum status, the net annual benefit after EDNA fees is approximately $269,000.

EDNA is actively establishing partnerships with major medical malpractice insurers including The Doctors Company, ProAssurance, TMLT, MagMutual, Coverys, and CMIC Group. If your current insurer is not yet an EDNA partner, contact us at hello@ednaknows.com — we will initiate a partnership conversation on your behalf.

Yes. Locum and travel medical providers can be added to your EDNA roster as temporary credentialed medical providers. Their compliance status is visible on your dashboard for the duration of their assignment. If a locum provider already has an EDNA profile (as many will), their verified compliance data is immediately available — eliminating the traditional credentialing delay for temporary staff.

As EDNA establishes real-time connections with state medical boards (currently in development), license status changes will trigger immediate notifications to the provider's employer — within minutes of the board action.

Currently, EDNA monitors license renewal status and flags providers whose licenses have lapsed due to missed CE deadlines. The proactive alert system (180/90/30-day warnings) is designed to prevent lapses from occurring in the first place.

Native integrations with Epic, Cerner, and major credentialing software platforms (Symplr, Medallion, etc.) are on EDNA's development roadmap. Currently, EDNA accepts CSV provider roster uploads and generates formatted CE export reports compatible with most credentialing systems.

It's worth noting that EDNA approaches this differently from traditional credentialing platforms. Existing tools like Symplr and MedTrainer are employer-purchased systems that manage provider data on behalf of the hospital. EDNA is provider-initiated — meaning providers arrive with their compliance records already verified, reducing the burden on your credentialing team from day one. Integration with your existing systems enhances that, rather than replacing it.

Enterprise customers can discuss custom integration requirements with our team.

MedTrainer, Symplr, and similar platforms are excellent at what they do — but they are fundamentally employer-purchased, employer-facing systems. The hospital buys the software, loads the provider data, and manages compliance on behalf of its staff. When a provider leaves, their record stays with the employer.

EDNA is built on an entirely different model:

• Provider-initiated: Providers register themselves and own their compliance record. It follows them across employers, assignments, and career changes.
• All 65+ professions: Competitors focus primarily on physicians and nurses. EDNA covers every licensed and certified healthcare profession in the US.
• CE source integration: EDNA connects directly with CE providers to capture completions automatically — not just track certificates uploaded manually.
• Pricing: Enterprise credentialing platforms typically cost $70–$150+ per provider per month. EDNA's hospital subscription is a fraction of that — and the malpractice premium discount alone typically covers the annual cost many times over.
• No replacement required: EDNA is not asking you to rip out your existing credentialing system. It complements what you already have by ensuring CE compliance data arrives verified and current.

If your organization already uses MedTrainer or Symplr for payer enrollment and privileging, EDNA handles the CE compliance layer those platforms don't fully address — particularly for allied health professionals.

EDNA's hospital pricing is a flat annual fee based on licensed bed count — everything included, no per-provider charges, no add-ons. Pricing is shared exclusively with registered employer partners.

The 30-day pilot is always free with no commitment. Request a demo to see your pricing and what EDNA includes for your organization.

The 30-day pilot includes:

• Your complete provider roster loaded into EDNA
• Real compliance status for every provider
• Mandatory topic gap identification (including MATE Act)
• Live Medical Staff Services compliance dashboard
• Malpractice discount tier estimate
• Medical Staff Services team training and onboarding support

No contract. No credit card. No commitment. You see your hospital's real compliance picture before spending a dollar.

Minimal. Once your provider roster is loaded, EDNA runs automatically. Your Medical Staff Services team's primary interaction with EDNA is:

• Reviewing the dashboard (as needed — it's always current)
• Responding to automated alerts for providers approaching deadlines
• Exporting CE reports for credentialing committees on request
• Adding or removing providers as your roster changes

EDNA eliminates the 4–8 hours per week of manual CE tracking that most Medical Staff Services teams currently spend.

Yes. EDNA signs a HIPAA-compliant Business Associate Agreement with all hospital and health system partners before any provider data is shared. Contact hello@ednaknows.com to request a BAA.

Yes. EDNA generates formatted CE compliance reports that align with Joint Commission Medical Staff Standards requirements. One-click export of any provider's complete CE record provides the documentation surveyors typically request. Your overall compliance dashboard also provides the institutional-level compliance data relevant to accreditation reviews.

EDNA offers annual subscriptions with a 30-day cancellation notice. After the free pilot, you choose whether to proceed — there is no automatic conversion to a paid plan. Annual contracts are standard, with monthly payment options available for Regional and Enterprise tiers at a slight premium.

Visit ednaknows.com/ce-providers and complete the CE provider intake form. You'll provide your organization details, accreditation bodies, professions served, and course information. We respond within one business day to set up your content listing.

Listing your first course is always free. Completion fees apply only when providers complete your CE through the EDNA platform.

EDNA's matching engine identifies medical providers with a verified gap in your content's specific topic area and surfaces your course at the moment they need it. Matching is based on:

• Topic: Your course covers opioid CME → matched to providers who are missing opioid hours
• Profession: Your course is ABCP-accredited → matched to CCPs specifically
• State: Credits accepted in Texas → matched to Texas-licensed medical providers
• Deadline urgency: Providers with 90 days or less to their renewal deadline are prioritised

The result: every provider who sees your content has a verified, time-sensitive need for it. No wasted impressions.

EDNA's completion fees are simple, performance-based, and tiered by profession — and are shared exclusively with registered CE provider partners. Full pricing details are available upon registration.

Invoices are generated within 24 hours of event closure and are itemised by profession tier. Payment terms are Net 30. ACH and credit card accepted.

Register as a CE provider partner to see your pricing.

Yes — completely. When you register an upcoming event in EDNA and enter your expected attendees by profession type, EDNA instantly calculates your estimated completion fee based on your registered tier pricing.

The final invoice is based on verified completions only. If some registrants do not complete the required hours, they are not billed. You only pay for verified completions.

Register as a CE provider partner to see your pricing and run a fee estimate.

After your event concludes, you complete EDNA's post-event submission form — one form that does everything. You submit your attendee list (name, NPI, profession, hours earned) and EDNA automatically:

• Updates every provider's compliance profile
• Closes identified CE gaps
• Notifies each provider's employer dashboard
• Submits to state boards on each provider's behalf
• Notifies each certifying body
• Updates each career transcript
• Generates your invoice

All of this happens automatically from one submission. No separate submissions to individual boards or bodies required.

EDNA is specifically designed for this complexity. The same event can carry multiple accreditations — for example, an AmSECT conference might offer 18 ABCP hours for CCPs, 16 ANCC contact hours for RNs, and 20 AMA PRA Category 1 credits for physicians — all from the same event.

During content listing, you enter per-profession accreditation details (accrediting body, credit hours, credit category). EDNA applies the correct credits to each provider based on their profession type. Each profession's completion is reported to its respective certifying body automatically.

Yes. EDNA supports all CE delivery formats:

• Annual conferences and symposia
• Online self-study modules
• Webinars and virtual conferences
• Workshops and skills labs
• Journal-based CME
• Point-of-care CME

Each format has its own listing type with appropriate fields for accreditation details, completion verification, and credit reporting.

Growth and Enterprise tier CE providers receive detailed completion analytics including:

• Completion counts by profession type, specialty, and state
• Gap closure data — how many providers closed verified gaps with your content
• Demand forecasting — which topics have the highest verified gap volume in your accreditation areas
• Geographic distribution of completions
• Revenue tracking by event and content type

This data helps you understand where demand for your content is highest and plan future CE offerings accordingly.

EDNA's partnership agreement includes clear payment terms (Net 30), a 1.5%/month late fee after 30 days, and account suspension for invoices outstanding beyond 60 days. EDNA also retains the right to withhold future event processing for accounts with outstanding balances.

In practice, CE providers are accredited organizations with reputations to maintain — default rates are very low. EDNA's transparent fee structure ensures there are never any surprises that would create a payment dispute.

Yes. Listing your first course on EDNA is completely free — no setup fee, no monthly fee. You pay only when a provider completes your CE through the EDNA platform. Completion fees are performance-based and tiered by profession — details are shared exclusively with registered CE provider partners.

EDNA recognises CE credits from all major healthcare accreditation bodies, including:

• Physicians: ACCME (AMA PRA Category 1), AOA
• PAs: AAPA Category 1
• Nurses/NPs: ANCC contact hours, AANP CE
• OR Nurses: CCI — CNOR, CSSM, CNAMB, CFPN recertification points
• CRNAs: AANA CE
• Midwives: ACNM
• Perfusionists: ABCP Category 1
• Respiratory Therapists: AARC CRCE
• Pharmacists: ACPE
• Physical Therapists: APTA

If your accreditation body is not listed, contact us — we add new bodies continuously.

The EDNA CE Provider Partnership Agreement covers fee schedule, payment terms, data rights, submission requirements, invoice dispute process, and account suspension terms. Key provisions:

• Fee schedule locked annually — no mid-year changes
• Net 30 payment terms for established providers
• Pre-payment required for first 1–2 events (new providers only)
• Data rights clause — EDNA may withhold completion records for accounts with unpaid invoices beyond 60 days
• New Mexico law governs